Laboratoire de Bashashat (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.
 

1. Scope of Application

This Policy applies to personal data collected through:

• Our website (bashashat.com)

• Our digital platforms, advertisements, and campaigns

• Our customer service channels

• Our boutiques, events, and authorized retail points of sale

By using our services, you acknowledge and consent to the practices described in this Policy.
 

2. Data We Collect

We may collect the following categories of personal data:

• Identity Data: Name, title, date of birth, gender

• Contact Data: Email address, phone number, billing/shipping address

• Transaction Data: Purchase history, payment details (processed securely by third-party providers)

• Preference Data: Fragrance choices, wishlists, feedback, loyalty program participation

• Technical Data: IP address, device type, browser type, cookies, analytics data

• Communication Data: Customer service interactions, inquiries, marketing preferences

We do not knowingly collect data from children under 18 years of age.
 

3. Purpose of Processing

Your personal data may be used for:

• Fulfilling and delivering orders

• Providing customer care and after-sales service

• Personalizing your shopping experience

• Administering promotions, discounts, and loyalty programs

• Sending marketing communications (with your consent)

• Improving our website and services

• Complying with applicable laws and regulations
   

4. Legal Basis for Processing

We process data in accordance with the DPDP Act based on:

• Consent: For marketing or optional services

• Contractual Necessity: To fulfill orders and provide services

• Legal Obligation: To comply with tax, regulatory, or law enforcement requirements

• Legitimate Interests: Improving services, preventing fraud, or protecting our operations
   

5. Data Sharing & Disclosure

We do not sell your personal data. We may share it with:

• Service Providers: delivery, payment, IT, and hosting partners (bound by confidentiality agreements)

• Marketing & Analytics Partners: e.g., Meta, Google (where permitted)

• Legal Authorities: where disclosure is required by law
   

6. International Transfers

If personal data is transferred outside India, we ensure appropriate contractual and technical safeguards are in place to protect it.
 

7. Data Retention

We retain personal data only for as long as necessary to meet the purposes outlined in this Policy or as required by law. Afterward, data will be securely deleted or anonymized.
 

8. Your Rights under Indian Law

As provided under the DPDP Act, you have the right to:

• Request access to your personal data

• Request corrections or updates

• Withdraw consent for processing (where applicable)

• Request deletion of your personal data

• Submit a grievance to our Grievance Officer

To exercise your rights, please contact us (see Section 11).
 

9. Data Security

We adopt commercially reasonable technical and organizational measures to protect your personal data against unauthorized access, misuse, alteration, or disclosure.
 

10. Updates to this Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page with a revised “Last Updated” date. Significant changes will be communicated where legally required.
 

10A. Grievance Redressal

In accordance with the DPDP Act, 2023, Laboratoire de Bashashat has appointed a Grievance Officer.

• Grievances relating to the collection, use, or disclosure of personal data must be submitted in writing.

• We will acknowledge grievances within 24 hours and seek to resolve them within 7 business days, or as required by law.

Grievance Officer:
📧 care@bashashat.com
📍 Laboratoire de Bashashat
239, City Centre Mall, Gurugram 122002
 

11. Contact Us

For any questions about this Privacy Policy or the way we handle your data, please contact:

📧 care@bashashat.com
📍 Data Protection Officer
Laboratoire de Bashashat
239, City Centre Mall, Gurugram 122002
 

Cookie Policy

Laboratoire de Bashashat (“we,” “our,” “us”) uses cookies and similar technologies on bashashat.com to improve functionality, analyze performance, and deliver personalized experiences.
 

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, analyze site traffic, and deliver relevant content.
 

2. Types of Cookies We Use

• Essential Cookies – Required for basic site operation (e.g., checkout, login).

• Performance & Analytics Cookies – Help us measure usage and improve site functionality.

• Functional Cookies – Store your preferences (e.g., language, region).

• Advertising Cookies – Used with trusted partners (e.g., Meta, Google) to serve tailored ads.
   

3. Managing Cookies

You can adjust your browser settings to accept, block, or delete cookies. Please note that disabling cookies may impact site functionality, including checkout and account features.
 

4. Third-Party Cookies

Some cookies are placed by third parties (e.g., Google Analytics, Meta Pixel) for advertising and analytics. These providers follow their own privacy and cookie practices.
 

5. Updates to this Policy

We may update this Cookie Policy from time to time. Changes will be reflected on this page with the revised “Last Updated” date.
 

6. Contact Us

If you have any questions about how we use cookies, please contact:

📧 care@bashashat.com
📍 Laboratoire de Bashashat
239, City Centre Mall, Gurugram 122002